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Small Animal Services

Vet Consultations

Vet ConsultationVet consultations are the first point of call for any problem with your pet! Please call reception on 01691 670067 for an appointment with one of our dedicated and knowledgeable vets. After a thorough examination and a discussion regarding your concerns, our vet can prescribe treatment, recommend further investigations, and discuss any surgical options that are appropriate. Several of our vets have specific areas of interest, including ophthalmology, cardiology and orthopaedics. Longer appointments for these services are available on request.

Out of Hours Service

Our vets and nurses are available for emergency situations 24 hours a day, 7 days a week, 365 days a year! We do not outsource our emergency work, so that you can be sure your pet is cared for by the same team, in the same place, day or night.

Our Tier 3 Hospital status means that a member of staff is on site at all times, and so if your pets require overnight hospitalisation, they will be well cared for by our dedicated veterinary team.


Dogs, cats, and rabbits should all be vaccinated annually. Unfortunately some of the diseases we vaccinate against are still seen regularly, and can be fatal. Prevention by vaccination is far more effective (and cheaper!!) than attempting to cure a disease once infected.

We have recently reviewed our vaccinations and updated our policies, so you can be confident that your pet will receive the most up to date and effective vaccinations available.

Dogs are regularly vaccinated for Distemper, Canine Adenovirus, Parvovirus, and four strains of Leptospirosis.

A Kennel Cough and Parainfluenza intranasal vaccination is also available. It is important to be aware that the Kennel Cough vaccine contains a modified live strain of the Bordetella backteria and is given intranasally there is a very small chance of infection spreading to people especially if the person is immune compromised. The pharmaceutical company states that contact with the vaccinated dogs should be avoided by immune compromised individuals for six weeks. In people the signs are sore inflamed throat, a dry prolonged cough similar to whooping cough, difficulties swallowing and breathing, and other signs of respiratory tract infections. If you are concerned about the risk please contact the surgery before your appointment for advice.

Cats are vaccinated against Calicivirus, Feline Herpes Virus, Panleukopenia, Rhinotracheitis, and Feline Leukaemia. Rabbits are vaccinated against Myxomatosis and Viral Haemorrhagic Disease.

Other vaccinations, such as Rabies or Herpes (for breeding bitches) are available on request.


As of April 2016, microchipping your dog is a legal requirement. All dogs must be microchipped and registered with a recognised database by 8 weeks of age.

This is the owner’s responsibility and failure to comply could result in a £500 fine. We also highly recommend that all cats are microchipped too.

A microchip is a small transponder (with a unique code) placed under the skin between the shoulder blades. If ever your pet was lost, the chip would be scanned, and the number would correspond to your details on a database so that you may be contacted.

We offer two types of microchip – our standard chip, and a bio-therm microchip (which can also tell your pet’s temperature, removing the need to take it rectally!).

Pet Passports

A pet passport is an official document allowing your pet to travel abroad under the PETS Travel Scheme.

Entry requirements vary from country to country, but listed countries (including EU countries) require a passport and a rabies vaccination at least 21 days prior to travel.

For further information on requirements for other countries, please visit the PETS Travel Scheme website-

Surgical Procedures

Surgical ProceduresOur new surgical area was completed in December 2014 and allows us to offer a range of surgical procedures in modern, up to date facilities.

Our vets have a wealth of surgical experience, with Chris and Lucy Jones each having achieved a certificate in Small Animal Surgery, and Linda regularly performing a variety of specialised orthopaedic surgeries.

All anaesthetics are closely monitored by one of our dedicated nursing team with our new anaesthetic monitoring equipment, maximising safety for your pet.

In House Laboratory

We have a well-equipped in house laboratory that allows us to deliver a wide range of rapid diagnostic services, including comprehensive blood analysis, urine examination, and microscopy.

For more complicated diagnostic tests, we are supported by several specialist veterinary laboratories.

Diagnostic Imaging

Diagnostic ImagingWe have a range of modern diagnostic imaging equipment available to assist with our diagnosis and treatment of your pet, including an ultrasound scanner, endoscope, bronchoscope and a brand new x-ray machine.

Linda holds the RCVS Certificate in Radiography, and several vets have undertaken further training in ultrasonography and endoscopy.

Home Visits

The best place for us to examine your pet is at the surgery with all our equipment and staff available to help. However, we appreciate that on occasion this may not be possible. We therefore offer a home visit service. If possible, we request that you give us advanced notice if you require a home visit.


Puppy and Kitten Checks

A new addition to the family is a very exciting time, but there can be an overwhelming amount to think about!

Book in with one of our lovely nurses for a chat about worming, flea treatment, insurance, neutering, toilet training, microchipping, socialisation and behavioural training.

Adolescent/Pre-Neutering Checks

When your new pet is around 5 months old, this is the perfect time to bring them back in to see the nurse as you may have more questions that you didn’t think of at the puppy/kitten chat..

During our adolescent check, a nurse can discuss neutering with you, along with other adolescent issues such as changing onto an adult diet, behaviour, and flea and worming treatments.

If your pet is older, this is a perfect time to talk to the nurses to see if neutering is the best option for your pet, as well as the pros and cons of the operation.

Senior Pet Clinic

Like us our pets will feel the signs of aging. We are very lucky that now there are many things that will help them to not only prolong their lives but improve their quality of life as well.

Cats from 7 years old, large dogs from 5 years old and small dogs from 8 years old will benefit from our senior pet clinic.

Our nurses will check the early signs of aging such as mobility and their teeth. They can advise on small changes that may help to keep your pet fit and healthy. Your pets long-term health is our first priority so if we are concerned about anything we will refer you onto a vet.

There are also optional extra’s available such as a pre ga blood test to check the kidney/liver. These can be discussed during the appointment and if they are necessary can be booked in.

Weight Clinic

Weight ClinicIt is estimated that 40% of dogs and 25% of cats in the UK are overweight! If you think your pet is too fat, you may want to consider our free weight clinic.

A nurse will weigh and body condition score your pet, and then calculate a target weight and devise a plan for your pet to shift those pounds!

Weight clinics are not just for weight loss, we can also help if you think your pet is underweight or you just want to keep an eye on your pets weight.

Dental Care Clinic

Going to the dentist is no fun for anyone and this is the same for our pets. By the age of 2 it has been shown that 80% of dogs and 70% of cats have some sign of dental disease.

If you want advice on how to minimise the amount of dental work you pet has to have over their lifetime then the dental care clinic is for you.

The nurse will not only show you how to brush their teeth they will also talk you through the different products available and diets that may help your pet. They can also give great advice as simple as using a carrot as a treat.

Diabetic Care

Having a diabetic pet can be a scary thing especially when it is first diagnosed. Our nurses our always here to help you learn to live with their condition.

They can give you advice on diet, exercise and insulin as well as the warning signs to look out for if your pet is not stable.

"Pets that hate Vets"

We are a bit like marmite to some of our lovely clients and some pets are nervous to come see us. This is the perfect clinic for those pets that get stressed coming to visit.

This clinic is different from the rest as it involves more of the staff and less of the procedures…

Your pet will come in for fusses and treats to make the experience of coming to the vets a more pleasant one and once they are comfortable with us we will start getting them used to the things a vet may do to them at a pace they are happy with. This can include playing with their paws and ears so that when a vet examines them it is not such a shock.

Fireworks Clinic

Many animals hate fireworks and at certain times of the year they can become increasingly stressed. There are different options available to them and this clinic is here so you can get advice on what the best option for your pet may be.

This clinic is available year round as the options all take differing lengths of time to work.

Nail Clips

If your cat, dog, rabbit or guinea pig has overgrown nails, you can book in for a nail clip appointment with one of our nurses. Some animals have a real phobia of having their nails clipped, but our experienced nurses will take the time to help keep your pet calm.

Flea and Worming Treatments

If you struggle to administer a flea or worming treatment to your pet yourself, you can book in for one of our nurses to administer them for you.

Repeat Prescriptions

Repeat prescriptions for ongoing medications are available.

Please go to the “repeat prescriptions“ section of the website for more information.

Please be aware that, legally, your pet must have been seen by a vet within the last six months to be eligible for a repeat prescription.

Opening Hours

Park Issa
Weekdays 8.30am - 6.30pm
Saturday 9.00am - 4.00pm
Sunday 10.00am - 10.30am

Please Note: all surgeries are appointment only.

New Foundry
Monday: 9.00am – 5.30pm
Tuesday: 9.00am – 6.00pm
Wednesday: 9.00am – 5.30pm
Thursday: 9.00am – 6.00pm
Friday: 9.00am – 5.30pm
Saturday: 9.00am – 10.30am
Sunday: Closed – Emergencies Only
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